CAREER

In constant evolution

FMT Strategy and Performance is an automotive marketing agency. We specialize in the execution of various communications supported by advanced data management. For 25 years, we have developed expertise in the organization of events and continuous monitoring of customers in the sales and service department. We operate our own customer contact centre to ensure high quality of the services we offer and results. Supported by ''in-house'' technological tools, we offer our dealers complete and turnkey solutions.

 

Proud of our services, we are always looking for new talents to strengthen our team and support our growth.

Why choose FMT? We care about quality of the employee experience. We favor transparency in our communications, cultivating respect for differences and teamwork on a daily basis. We are proud to be able to count on a talented and committed team.

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Your advantages

emplacement

Easy access: we are located in Brossard, facing Quartier Dix-30 and close to the Chevrier terminus

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Integration and continuing education program

ergonomie

Ergonomic workstations

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Possible telework

cafe

Free coffee

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Free parking

AVAILABLE POSITIONS

Position available: Customer Service

Missions and responsibilities

The incumbent is responsible for providing communications and customer service to customers of automobile dealerships. He strives to provide a customer experience that meets FMT standards.

  • Courtesy answering incoming calls
  • Lead the conversation effectively
  • Suggest or schedule an appointment for the maintenance of the client's vehicle
  • Write concise comments from customers or problems relating to their vehicle
  • Solicit inactive customers
  • Make different reminders
  • Make customer satisfaction calls
  • Effectively overcome customer objections
  • Record appointments in the various dealer computer systems
  • Occasionally make various other types of calls

 

Activity area

Automotive sector / marketing agency

 

Working conditions

  • 35 to 40 hours a week
  • between 8 a.m. and 8:15 p.m.
  • Day shift from 8 a.m. and 9 a.m.
  • Evening shift from 12 p.m. and 1 p.m.
  • Hourly salary based on experience which can vary from $ 16.95 to $ 20.70

Required SkillsCustomer oriented

  • Effective communicationActive listening
  • Reliable
  • Flexibility
  • Interpersonal relationships
  • Job requirementsSecondary V
  • 2 to 3 years minimum experience in the automotive sector
  • Experience in a call center or automotive customer service (an asset)
  • French and English bilingualism (oral and written)
  • Basic computer knowledge

 

Job Type: Full Time

Salary: $ 16.95 to $ 20.70 / ho

Are you a dynamic person, passionate about the automotive industry?
Are you good at customer service?
Is team management something you appreciate?
Do you enjoy the company of keen
and pleasant colleagues?
 
We are looking for a leader who wishes to progress within an organization that takes
part in the evolution and prosperity of its customers.
 
FMT Performance provides communications, planning, event management and
marketing strategy services. As specialists in the automotive sector, our actions are
based on advanced data management. Thus, for 25 years, we have enriched our
mastery every day in creating, managing and monitoring business opportunities, for
the benefit of important key players in the automotive industry.
 
Operating our own customer contact center, we have the expertise and flexibility to
serve dealers, their sales teams, technical advisors, managers and owners. This one-
stop-shop and turnkey therefore improves the performance of our customers (dealers
and manufacturers).
 
Why go with FMT?
 
Employee experience is important to us. Our team is united and relies on the collaboration, talent, interest and complementary skills of each of its members. In addition, FMT offers an ideal environment to go further.
 
As an Auto Dealer Retention Specialist, you will:
 
  • Visit our clients and maintain an efficient, friendly and harmonious relationship with them
  • Analyze everyone's needs, using our Data Wizard platform
  • Determine the channels of each client (rental, financing, prospects, walk-out, tracking and follow-ups)
  • Adapt and activate the platform, according to the specifications of each organization
  • Analyze and use data to provide advice to the clients
  • Train customers (salespeople, technical advisers, management)
 
 
Your qualities
 
  • Relevant experience in the automotive industry (coaching and / or team management)
  • Leadership and results oriented
  • Application of sales steps and processes
  • Motivation, rigor, organization and ingenuity
  • Interpersonal skills, energy and commitment
  • Valid driver's license (personal vehicle)
  • Respect of sanitary rules

 

Prerequisite

  • Set up of your own business (TVH number)
  • Working experience with one or more car dealers
 
 
Valued skills
 
  • Ability to work independently and in a team
  • Recognized skills in management and negotiation
  • Excellent sales techniques and approaches
  • Strong communication and organizational skills
 
 
Advantages
 
  • Training paid by the company
  • Potential annual income of $100,000

 

 

Please send your resume or questions c/o

André Nolin, Senior Director of Corporate
Affairs Development at:
andre.nolin@fmtperformance.com
Available position: full-stack Web developer
 
  • Are you an energetic person, passionate about the automotive industry?
  • Do you like to innovate, be creative, and work with cutting-edge technologies?
  • Are you collaborative, autonomous and enterprising?
  • Do you enjoy the company of enthusiastic and pleasant colleagues?
 
We are looking for a passionate and motivated full-stack developer who will actively contribute to the full cycle of application development using the latest technology.
 
FMT Performance provides communication, planning, event management and marketing
strategy services. As specialists in the automotive sector, our actions are based on advanced data management. Thus, for 25 years, we have enriched our mastery every day in creating, managing, and monitoring business opportunities, for the benefit of important key players in the automotive industry.
 
Operating our own customer contact center, we have the expertise and flexibility to serve
dealers, their sales teams, technical advisors, managers, and owners. This one-stop and
turnkey service therefore improves the performance of our customers (dealers and
manufacturers).
 
 
Why ride with FMT?
 
Employee experience is important to us. Our team is united and relies on the collaboration, talent, interest, and complementary skills of each member. In addition, FMT offers an ideal environment to go further.
 
 
As a full-stack Web developer, you:
 
  • Develop, maintain, and update front-end and back-end applications;
  • Compile, understand and analyze needs, but also participate in the development of new features;
  • Debug and fix problems;
  • Interact with the APIs of external and internal services;
  • Implement best practices, standards and technologies;
  • Take part in the drafting of technical documentation.
 
Your qualities:
 
  • Be oriented towards action and results;
  • Adapt to various contexts, sometimes changing priorities;
  • Critical thinker - demonstrated ability to effectively tackle complex problems;
  • Ability to learn - continuously learning all technical and process matters;
  • Team spirit - ability to work as a team.
 
 
Technical skills required:
 
  • Laravel, PHP, Node.js, Vue.js, React, HTML5, Javascript, CSS;
  • MySQL mastery;
  • Knowledge of managing Linux servers and cPanel;
  • Knowledge and experience with Git and Jira.
 
 
Working environment:
 
  • Scrum and/or Kanban methodology;
  • Flexible hours;
  • Teleworking;
  • Friendly, collaborative, and dynamic working climate.
 
 
Your personality will be an asset for the mission if you are:
 
  • Curious;
  • Collaborative;
  • Creative;
  • Versatile;
  • Passionate;
  • Geek.
 
 
Please send your CV or questions directly to:
 
Kahina Harbi, IT and BI Director
kahina.harbi@fmtperformance.com

We are an automotive marketing agency specializing in delivering communications backed by advanced data management. For 25 years, we have developed an expertise in the organization of sales events and continuous client follow-up in sales and service. We operate our own customer contact center to have tight control over quality and results. Supported by in-house technological tools, we offer our dealers complete and turnkey solutions.

To support its growth, FMT is actively looking for a Marketing Coordinator.

The position is contractual from February 15 to May 31, 2021 but that is to be confirmed. There will also be the possibility of an additional term for fall 2021.

 

Job description:

the job holder is responsible for ensuring contact with the client to collect and validate all the information required to carry out the mandate. He also takes care of offering a customer experience that meets FMT's requirements. He will also coordinate the marketing campaigns of car dealers and manufacturers.

 
 

Your daily tasks will include, among other things:

  • Updating the project monitoring system
  • Reviewing campaign inclusions
  • Following up to obtain the necessary elements for campaigns
  • Keeping clients informed of the status of their projects
  • Participating in the development of campaign content
  • Coordinating the development of promotional material
  • Briefing production team members about the content of the campaigns
  • Offering customers solutions to optimize their campaigns
  • Performing the segmentation of customer lists
  • Developing, reviewing, and optimizing scripts
  • Analyzing campaign results
  • Participating in the development of new services

 

Required skills:

  • Bilingualism
  • Ease of working with software packages
  • Customer service oriented
  • Manage priorities
  • Effective communication
  • Active listening 
  • Solving problems 
  • Interact effectively with colleagues
  • Versatility
  • Methodical
  • Quality oriented

 

Position requirements:

  • DEC or AEC in administrative technique, marketing, business management
  • Minimum of 2 years of experience in marketing
  • Experience in the automotive industry (an asset)
  • Intermediate knowledge of Excel, CRM, and email system
  • Bilingualism (oral and written)

 

 

Working conditions:

  • Flexible schedule of 35 hours per week
  • Flexibility for teleworking or from the office, your choice
  • Free and easy-to-access parking
  • Salary to be discussed according to experience
 
 
 
 
Please send your CV or questions directly to:
Chloé Beauchesne, Marketing coordinator
chloe.beauchesne@fmtperformance.com

Employee testimonials

Genevieve_Marquis_275x275

"A close-knit team of friendly and motivated people, such a pleasant atmosphere at FMT!"

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"FMT offers a state-of-the-art environment. A dedicated team always looking for something new!"

FMT Strategy & performance
100-4255 Lapinière blvd
Brossard QC Canada  J4Z 0C7

logo_entreprise_canadienne_rainbow_EN

FMT Strategy & performance
100-4255 Lapinière blvd
Brossard QC Canada  J4Z 0C7