Customer
contact centER

customer
contact centER

Customer
contact centER

customer
contact centER

Up to

0

fully-bilingual agents
Can handle up to

0

customer calls per week
Over

0

customer interactions per year
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A first-class contact center, 100% dedicated to the automotive industry.

When you deal with the FMT customer contact center, you’re dealing with automotive specialists. We understand your reality and all the subtleties of the business.

Our systems are custom-designed to be efficient, relevant, and to harmonize with your customer contact schedule.

Social distancing

FMT books appointments based on your availability. With today’s social distancing rules, the number of people visiting your showroom is an important issue. We can help with that.

In the current social distancing context, switch to FMT’s personalized follow-up program.

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Retention

Lease renewals

A customer communications program, implemented to dealer specifications, tracks customers approaching the end of their vehicle lease.

A survey of customer intentions is sent to the dealership after the communication, and customer appointments are booked.

A survey of customer intentions is sent to the dealership after the communication and an appointment is communicated.

Retention

Financing follow-up

Reach those customers who are most likely to change their vehicle at the right time in their financing term. Maximize conversions by working with your customers as early as possible, well before the end of their lease.

Use lists that have been optimized by FMT, or lists of opportunities from AutoAlert.

Promotions

New model launch 

Reach  as many individuals as possible through a personal invitation to the unveiling of a new vehicle.

Combine the invitation email with a link to the landing page which showcases your new model and provides a convenient online way for customers to register for the event.

Promotions

Targeted list of manufacturers

Personalized call campaign with lists provided by your manufacturer with offers specific to your customers.

We can execute these campaigns using custom scripts based on the manufacturer promotions and your own in-house offerings.

Promotion

Buyback program

Reach out to customers who own a vehicle that you’re looking for. Invite them in for a buy-back evaluation.

Combine it with an equity analysis and you get a lead for the sale of a new or used vehicle.

Customer Acquisition

Follow-up with walkouts

Quick and independent follow-up with walkouts to get as much information as possible about their reasons for not buying.

Mini survey on the service received at the dealership including information that can help you make that sale.

We provide with you a customer file for each walkout which includes the walkout customer’s contact information, or an appointment.

" The FMT customer contact center allows you to combine multiple modes of communication and to centralize customer sales data. "

Our communication channels

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Opening hours
Monday to Friday from 8 am to 8 pm
and
Saturday from 9 am to 4 pm

Questions?

Contact us

FMT Strategy & performance
100-4255 Lapinière blvd
Brossard QC Canada  J4Z 0C7

logo_entreprise_canadienne

FMT Strategy & performance
100-4255 Lapinière blvd
Brossard QC Canada  J4Z 0C7