CUSTOMER CONTACT CENTER
Why recruit, train and manage personnel in your own call center when specialists have already done it for you? The FMT Customer Contact Center is 100% dedicated to the automotive sector. It's staffed by up to 100 experienced representatives who know the ins-and-outs of the industry, and understand your reality, It's like having your own CRM, but without having to think about it.
ONGOING CUSTOMER CONTACT
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How to stay in touch with your customers? Personalized follow-up by FMT.
FOLLOW UP ON RENEWALS
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Initiate a conversation with customers who are nearing the end of their car lease. Messages are built on your dealership's specifications and objectives.
FINANCING RENEWALS
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Reach out to those customers most likely to change vehicle. Maximize conversions by reaching out to customers as early as possible before the end of their financing term.
TARGETED BRAND-LISTS
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Personalized call campaign based on lists provided by your manufacturer. Call scripts can be customized to include your in-house offerings as well as those of the brand.
How do you evaluate the customer experience at each dealership?
With our secret customer program
SECRET CUSTOMER
Two research options that can be combined to meet your objectives:
SECRET PHONE CUSTOMER
SECRET EMAIL CUSTOMER
Two research options that can be combined to meet your objectives:
SECRET PHONE CUSTOMER
SECRET EMAIL CUSTOMER
Our communication channels
Ready to evaluate dealership performance?
Ask for your customized, secret customer survey.
FMT Performance
100-4255 Lapinière blvd
Brossard QC Canada J4Z 0C7
FMT Performance
100-4255 Lapinière blvd
Brossard QC Canada J4Z 0C7