CUSTOMER CONTACT CENTER

Why recruit, train and manage personnel in your own call center when specialists have already done it for you? The FMT Customer Contact Center is 100% dedicated to the automotive sector. It's staffed by up to 100 experienced representatives who know the ins-and-outs of the industry, and understand your reality, It's like having your own CRM, but without having to think about it.

ONGOING CUSTOMER CONTACT

Up to

0

bilingual vehicle-specialists
Capacity of up to

0

calls per week
Over

0

customer communications each year

How to stay in touch with your customers? Personalized follow-up by FMT.

Retention

FOLLOW UP ON RENEWALS

_________________________

Initiate a conversation with customers who are nearing the end of their car lease. Messages are built on your dealership's specifications and objectives.

Retention

FINANCING RENEWALS

_________________________

Reach out to those customers most likely to change vehicle. Maximize conversions by reaching out to customers as early as possible before the end of their financing term.

Promotion

TARGETED BRAND-LISTS

_________________________

Personalized call campaign based on lists provided by your manufacturer. Call scripts can be customized to include your in-house offerings as well as those of the brand.

How do you evaluate the customer experience at each dealership?
With our secret customer program

SECRET CUSTOMER

Two research options that can be combined to meet your objectives:

SECRET PHONE CUSTOMER

SECRET EMAIL CUSTOMER

incone_tel-2

Survey design featuring up to 10 evaluation criteria

Local, verified telephone numbers

Dashboard with in-depth research data

Dealership call-recording

incone_courriel

Survey design featuring up to 10 evaluation criteria

A range of credible email adresses

Dashboard with complete research data

Two research options that can be combined to meet your objectives:

SECRET PHONE CUSTOMER

incone_tel-2

Survey design featuring up to 10 evaluation criteria

Local, verified telephone numbers

Dashboard with in-depth research data

Dealership call-recording

SECRET EMAIL CUSTOMER

incone_courriel

Survey design featuring up to 10 evaluation criteria

A range of credible email adresses

Dashboard with complete research data

Our communication channels

telephone_EN2
courriels_EN2
chat2
textes_EN
messenger2
IVR

Ready to evaluate dealership performance?
Ask for your customized, secret customer survey.

FMT Performance
100-4255 Lapinière blvd
Brossard QC Canada  J4Z 0C7

logo_entreprise_canadienne

FMT Performance
100-4255 Lapinière blvd
Brossard QC Canada  J4Z 0C7