Konductö’s customer service loyalty program leverages dynamic communications and the human touch
Konductö reduces your efforts by up to 40% with it’s proactive dynamic communications, customer behavior planning and by leveraging your internal ressources.
Get your customers to act between your peak periods so that you get quality time with them.
Konductö’s dynamic communications are deployed during your peak periods and at a pace that matches your capacity to handle incoming requests.
Get more from your team by better distributing the workload, which will result in happier customers and a better net promoter score (NPS).
Enhance your customer journey with our dynamic communications mapped at specific customer touchpoints.
Emails
Text messages
Chat
Calls
Transactional communications
- 1st service appointment
- Maintenance follow-up
- Lost customer conquest
- Specialized services
- End of warranty offer
Relational communications
- Welcome communication
- Service CSI-NPS
- Customer anniversary
Customers expect you to remind them of their maintenance schedule.
With planned communication before the due date, service intervals are shortened, generating more work orders and improving customer loyalty.
