copilot loyalty

IMPROVE YOUR CUSTOMER LEASE AND FINANCE RETENTION

Our dynamic follow-up programs are individualized to reflect your reality.

Our dedicated team will follow up with your customers continuously in order to be there for them at the right time. With strategies developed with your collaboration, you thus obtain previously well-selected client appointments and increase your loyalty rate.

Today, limited inventories and delivery times complexifies the management of customer follow-up.  To overcome that, we’re working in a dynamic framework in order to adapt to the changes and align our strategy to the evolving reality.

Our 3-step customer follow-up

Getting in touch

Initial customer contact to position the customer in his buying process.

Deferred calls

Customer follow-up based on ongoing conversations and follow-up process.

Decisional

Final conversion mode of customers at the end of their lease or our communication rights.

COPILOT Loyalty benefits

Collaborate in the selection of the most relevant customers based on your vehicle inventory, current marketing programs and customer equity position.

Our communications are fully personalized with scripts made and adapted according to your requests, personas and vehicle types.

Because only a few agents are assigned to your dealer, you get better personalization and our agents have a better understanding of your dealerships and your customers.

All communications are dealer branded with a dedicated line, call queue and personalized voicemail.

rendez-vous copilot loyate

Customer selection powered by our Data Wizard

The Data Wizard allows you to precisely choose your customers with criterias of time, brands, models, years and financial data.

With the DW, you have the tool to choose the best customers for better conversions and loyalty.

The Data Wizard allows you to precisely choose your customers with criterias of time, brands, models, years and financial data.

With the DW, you have the tool to choose the best customers for better conversions and loyalty.

  • Equity
  • Available inventory
  • Allowances
  • Program in progress

Follow our performance live with the GO and you will see the opportunities created by FMT. The GO will also show you the appointments, our agents notes, their current vehicle, financing type and purchase intentions. To close the loop, our stats section will display your results for you to keep track of your performances at all times.