CAREERS AT FMT

Marketing coordinator

FMT is an automotive marketing agency, specializing in customer retention and acquisition. We are looking for a Marketing Coordinator with experience in the automotive sector. The candidate must have very strong computer, organizational and relational skills.

The coordinator's job is to be in contact with the dealers in the preparation of their retention marketing activities, in the form of events or ongoing customer follow-up. The coordinator's computer skills will be used to extract customer data and select the best customers to be contacted for current needs.

The candidate's organization is an essential quality in order to complete projects in a limited time, to update production monitoring and to properly communicate to all departments the tasks to be done.

His interpersonal skills will help him work closely with our customers and clearly identify their needs and requests.

Main responsibilities:

• Collect all project information

• Extract data from DMS and CRM

• Distribute tasks to different departments

• Monitor the progress of projects and ensure that they are delivered on time

• Prepare end of project reports

• Keep clients informed of project progress

Required Skills:

• Preferably bilingual

• Ease of working with automotive DMSs

• Customer satisfaction oriented

• Attention to detail

• Good priority management

• Effective communication

• Active listening

• Solve problems and autonomous

Job requirements:

• Experience in the automotive sector as a sales assistant or representative

• IT is your friend

• Good writing

Working conditions:

• Telecommuting with a few days per month in the office

• 35 hour week schedule

• Free parking

• Social advantages

• Full time, permanent

   

The masculine is used exclusively to lighten the text.

Job Type: Full Time, Permanent

Salary: starting at $18.00 per hour

Send your CV to Human Resources at valerie.fillion@fmtperformance.com

Call center agent - 100% remote

Company presentation

FMT Performance is an automotive marketing agency. For 25 years, we have developed expertise in the organization of events and ongoing customer follow-ups in the sales and service department of car dealerships. Supported by technological tools, we offer our customers complete and turnkey solutions.

Why choose FMT?

FMT cares about the quality of the employee experience. We favor transparency in our communications, cultivate respect for differences and teamwork on a daily basis. We are proud to be able to count on a talented and committed team.

Missions and responsibilities

The call center agent is responsible for soliciting various targeted customers at car dealerships in order to schedule an appointment during a sales event.

• Follow pre-established procedures or scripts
• Respond to customer objections following established protocols
• Direct the conversation effectively
• Solicit potential customers in a given territory
• Show courtesy (have a smile in your voice)
• Complete the required fields on the customer's computer file when calling

Working conditions

• Day shift
• Day and evening shift: Between 21 and 3 33 hours/week on weekdays (between 9 a.m. and 8 p.m.)
• Hourly wage starting at $18.00
• Part time and full time

Requeired skills

• Effective communication
• Dynamic
• Active listening
• Reliable and autonomous (Teleworking)
  
  

Job requirements

• Secondary V
• A minimum of one year of work experience
• Experience in a call center or customer service (an asset)
• French and English bilingualism (oral and written)
• Basic computer knowledge
  
  

Type of employment: Full time, Part time
Part-time hours: 33 per week

Salary: starting at $18.00 per hour

Working hours :

Day shift
Evening shift

Expected start date: 2023-02-06

Contact Valérie Fillion
valerie.fillion@fmtperformance.com